Tag: excellence
CNLP 263: Horst Schulze with Lessons From the Ritz-Carlton on Coaching the Best From a Team When You Can’t Pay Top Wages, What Guests Really Want, How to Satisfy a Customer and What To Do With Customer Complaints
by Carey Nieuwhof: At age 14, Horst Schulze left home to start in the hotel industry in Germany. What he learned there introduced true luxury to America. In this wide-ranging and candid interview, Horst talks about what customers really want, how to build a world class team with lower wage […]